What’s Inside?

The way consumers interact with your financial services brand has transformed. With the advent of new channels, devices and the new normal post COVID, your brand needs to adapt to this new reality!

In this report, we will cover:

• How consumers have changed their device preferences when it comes to interacting with a financial services brand
• How reviews play a major part in consumer selection of who they want to work with
• How the lines between brand owned content and third-party content have blurred